At Quality Garden Supplies Ltd we are committed to safeguarding and preserving the privacy of our visitors. 

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. 

We do update this Policy from time to time so please do review this Policy regularly. 

Privacy Policy - Quality Garden Supplies Ltd

Effective date: April 25, 2018

Quality Garden Supplies Ltd ("us", "we", or "our") operates the www.onlinefirepits.co.uk website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.onlinefirepits.co.uk

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

Quality Garden Supplies Ltd uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data

Quality Garden Supplies Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Quality Garden Supplies Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Quality Garden Supplies Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Quality Garden Supplies Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Quality Garden Supplies Ltd
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Quality Garden Supplies Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

• To access and receive a copy of the Personal Data we hold about you
• To rectify any Personal Data held about you that is inaccurate
• To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Quality Garden Supplies Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing

Quality Garden Supplies Ltd uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

• Google AdWords Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
• Facebook Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• Sage Pay Their policies can be viewed at https://www.sagepay.co.uk/policies

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• By phone number: 01785 850653

Don't hesitate to get in touch with our ever helpful and friendly team. We are here to help!

Onlinefirepits.co.uk 30 High Street Eccleshall Stafford ST21 6BZ

Email address protected by JavaScript. Please enable JavaScript to contact me. 0871 971 0988

Email address protected by JavaScript. Please enable JavaScript to contact me. 03333 216 896

Email address protected by JavaScript. Please enable JavaScript to contact me. 01785 850 653

This page tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you.

1. General

In these conditions of sale:

The company/we/us means Quality Garden Supplies Limited, a company registered in England and Wales in the company number 07055300. Our VAT number is 980 4084 14.

Correspondence address : Quality Garden Supplies Ltd, 30 High Street, Eccleshall, Staffordshire, ST21 6BZ.

The customer means any person contracting with the company for the supply of products or services.

Delivery means delivery by the company (or any subcontractor engaged by the company directly or indirectly) to the address you gave us.

These conditions may only be modified by a variation in writing signed on behalf of the company by a Director.

Please read these conditions carefully and make sure you understand them before ordering any products from our website. If you refuse to accept these conditions you will not be able to order any products from this site. Submission of a purchase order online will be taken as agreement to these conditions of sale.

2. Supply of Products

Products are sold under the express understanding that: Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, Consumer Contracts (information, cancellation and Additional Charges) Regulations, (CCICAR). Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.

The Company will inform the customer by email as soon as possible if the product ordered is not available and your order will not be processed. The company will confirm it has accepted your order by sending you an email that confirms the products have been dispatched. The contract between us will only be formed when we email the dispatch confirmation.

Products are sold under the express understanding that: contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contracting with the company on a business to business basis.

The images of the products on our website are for illustrative purposes only. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. Although we have made every effort to be as accurate as possible. All sizes quoted are approximate.

The company requires any complaint about faulty or misdescribed products to be made in writing by the customer within 48 hours of collection or delivery.

If the customer is dissatisfied with the product then it must be returned to the company within 5 working days after the complaint has be logged. A refund will then be made for the original purchase price.

Payment must be taken before delivery for non account customers and 21 days from the month end for account customers.

The title to the goods shall be held by the Company and shall not pass to the buyer until full payment for the goods has been received (including delivery charges).

Prices quoted are all-inclusive & delivered unless otherwise stated. It is always possible that despite our best efforts some of the products on our site may be incorrectly priced. If we discover an error in the price of the products we will inform you and will give you the option of continuing to purchase the product at the correct price or cancelling your order.

3. Delivery

The company will make every effort to deliver on the agreed date, but if for any reason the company is unable to deliver the Company will have no liability to the customer whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever. If you are a customer and we are unable to deliver to you within 30 days of your order then we will notify you of this and cancel your order. Any payment you made will be refunded as soon as possible.

Delivery of orders with multiple items may be made in separate deliveries.

Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicles to the place of delivery.

The company will not accept any liability for damages to property caused during delivery, unless caused by the Company's negligence.

If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred.

Deliveries are made using large vehicles and it is the customers responsibility to inform the company if there may be an access problem.

The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. A list of likely problems are also enclosed on the e-mail confirmation.

Delivery vehicles use tail lift offloading, and it must be emphasised that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet trolley is then used to manoeuvre the products off the tail lift to the kerbside delivery point, the trolley can only be manoeuvred on a smooth level surface such as concrete, tarmac or paving (not gravel). The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.

4. Cancellation/Returns Policy

1. The customer has the right to cancel any product or services except perishable goods which are listed in sub point 4 below. Any cancellation must be made within 14 days of the goods being received, any complaints should be made with in 48 hours of reciept of goods. Please ensure the goods are inspected before being signed for and any damage caused in transit is noted on the proof of delivery when the goods are received as claims for damaged goods against the haulier / delivery company can not be made after the goods have been signed for as acceptable.

2. Cancellations can be advised by phone, however in the interests of clarity we advise that order cancelations should be made by one of the following methods: 

a. Electronic Mail to This email address is being protected from spambots. You need JavaScript enabled to view it. 

b. Letter to Quality Garden Supplies Ltd, 30 High Street, Eccleshall, Staffordshire, ST21 6BZ. Letters will be have been deemed to be received two working days following the postmark date.

3. Customers are required to return the goods, at their own expense, to an address specified by Quality Garden Supplies ltd, alternatively we can arrange the collection and return of the goods and deduct the costs of return from the refund due. 

PLEASE NOTE RETURN CHARGES FOR PALLETISED GOODS MAY BE AS HIGH AS £50 PER PALLET

4. Perishable goods are Turf, Worms, Shrubs and Living Plants. All other goods are non-perishable. 5. Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.

5. Order Amendments Any order amendments must be made before goods are despatched, despatch may be up to two working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email, this will be needed in any further correspondence or dispute. We are unable to amend orders after despatch.

6. Companys Premises The customer will at all times be responsible for the security and insurance of their equipment. The customer will comply with all requirements of Health & Safety Legislation Delivery will be made on a kerb side delivery basis and will be the customers responsibility to move the compost, soil, turf etc from the place of delivery to the area of use. The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.

7. Working Days Working days are Monday, Tuesday, Wednesday, Thursday, Friday. Saturday and Sunday are not working days. 

These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force.

This policy does not affect your statutory rights

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